Privacy Policy

1. Information We Collect

Diamond Custom Shutters Inc. ("Diamond Custom Shutters", "we", "us", or "our") collects information you provide directly to us when you request a quote, book an in-home consultation, arrange measurements, or contact us. This includes your name, phone number, email address, postal code, municipality, window treatment preferences, and any project details or window specifications you share. We may also collect technical information such as IP address and browser type when you visit our website.

3. How We Use Your Information

We process your personal information (name, phone, email, address, and window treatment details) exclusively for legitimate business operations:

• Scheduling and delivering free in-home consultations, laser measurements, factory direct quotes, and professional installation services.
• Sending direct communications, quote confirmations, SMS/email updates, and customer support responses.
• Coordinating custom fabrication, quality inspection, and delivery of your blinds, shutters, or repair services.
• Improving our website performance, customer experience, and service operations.
• Complying with applicable legal, tax, and regulatory obligations in Ontario.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as scheduling logistics, CRM systems, or notification tools) solely to fulfill our services to you under strict confidentiality obligations. As stated in Section 2, text messaging originator opt-in data and consent will never be shared with third parties.

5. Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. We retain your data only for as long as necessary to fulfill project requests, provide warranty and repair support, and comply with legal requirements.

6. Cookies & Tracking

Our website uses cookies and analytics tools to enhance site navigation, analyze traffic, and improve user experience. You can manage or disable cookies through your browser settings at any time.

7. Your Privacy Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. You can also opt out of communications by replying STOP to any SMS message or contacting us directly.